Payment verification
Shop RELEC confirms an order only after receiving independently verified information from the payment provider. A browser return page alone is not proof of payment.
Pending or unsuccessful payments
Do not repeatedly submit payment while a result is still pending. Check your account order timeline first, then contact support with the Shop RELEC order reference—never send a card number, PIN or CVV.
Refunds
Approved refunds are tracked separately from returns. The account timeline will show when a refund has been initiated and when the provider has verified completion.