Before production launch
The public support email, service hours, escalation path and response-time commitment must be approved and published here before launch.
Order help
When contacting support, share only your Shop RELEC order reference and the email used for the order. Never send payment card details, a PIN, CVV, password or one-time code.
Returns and refunds
Start an eligible return from your account where possible. Support and finance decisions are recorded separately, and a refund is only complete after provider verification.